This Privacy Policy explains how Mobile Tire Team collects, uses, discloses, and protects personal information in connection with our website, communications, and mobile tire services.
1. Information We Collect
We may collect information you provide when you request a quote, schedule service, call or text us, purchase tires, receive service, make a payment, or otherwise communicate with us. This may include your name, phone number, email address, service location, vehicle information, tire information, service details, communications, photographs, transaction information, and basic website or device information.
2. How We Use Information
We may use personal information to respond to inquiries, prepare quotes, schedule and dispatch service, provide mobile tire service, communicate appointment or ETA information, process payments, document work, provide customer support, prevent fraud, resolve disputes, maintain business records, and comply with legal or regulatory requirements.
3. Service Providers and Disclosures
We do not sell personal information. We may provide information to service providers that help us operate our business, such as telephone, SMS, CRM, scheduling, payment, accounting, mapping, hosting, security, insurance, or customer-support providers. We may also disclose information when reasonably necessary to perform requested service, comply with law, protect safety or rights, prevent fraud, or resolve a claim.
4. Mobile Information and SMS Consent
No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Service providers may process this information only as reasonably necessary to provide services on Mobile Tire Team's behalf.
Customers who consent to SMS may receive service-related messages such as appointment confirmations, ETA updates, technician arrival notices, quote information, requests for vehicle or tire details, service updates, and follow-up regarding an active service request.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS support: 916-333-0932.
5. Call Recording and Service Documentation
Calls may be recorded or transcribed when appropriate notice and consent are provided and as permitted by applicable law. We may also photograph or document vehicles, tires, wheels, service conditions, pre-existing conditions, and completed work for service, safety, quality-control, claim, or dispute-resolution purposes.
6. Security and Retention
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. We retain information for as long as reasonably necessary to provide service, maintain business and repair records, support accounting and tax obligations, prevent fraud, resolve disputes, and comply with applicable law.
7. Your Choices
You may request correction of contact or service information we maintain in an accessible form. You may opt out of SMS messages at any time by replying STOP.
8. Changes and Contact
We may update this Privacy Policy as our practices or legal requirements change. The effective date above will be updated when appropriate.
For privacy questions or requests, call or text 916-333-0932.